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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is push the Help button, which is visible on each page. A popup will open. It offers exhaustive info about all the operations that you can carry out on the given page. Each pop-up window opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge variety of how-to video clips illustrating how to work with our Control Panel. They're made for those of you who would like to see how things are being done rather than only reading articles. Thus, anyone can quickly become familiar with our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you are looking for, have a glimpse at our extensive FAQ database, which contains questions asked by real users and offers real solutions. We constantly update our FAQ database with new Q&A's in an attempt to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions section either, you can contact our fantastic team of customer support engineers available 24/7 and ready to help you with any query. Each trouble ticket you send will be answered within 1 hour (the average trouble ticket response time being only twenty minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 250528

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com